iPremia Terms & Conditions

7. Returns

You have a statutory 14-day right to return. iPremia guarantees a full refund for any returned products, provided that all products are returned in the same condition they were in upon Your receipt. If the products are damaged in any way, iPremia will either return the products to You or offer a paid repair service for them. 

iPremia will issue a refund using the same payment method used to make the payment as soon as possible and at the latest within 5 days of receiving Your products. In some cases, such as during public holidays or for other reasons, the refund process may take longer. If iPremia is unable to issue a refund using the same payment method used to make the payment, the refund will be issued via an alternative method acceptable to You.

You are responsible for packing the products in a careful and protective manner before sending them to iPremia. The products are to be sent to us at the address and via the delivery service provider and manner specified in the instructions. You are responsible for the products until they have been delivered to iPremia. If You return the products to us from another country that is outside the EU, You are required to cover the costs for the shipment to iPremia.
To return Your products, please fill in the return form. You must inform iPremia of Your intent to return the products within 14 days of receiving the products. The products must be returned to iPremia within fourteen (14) days of informing iPremia of your intention to return the products. You are required to make sure that Find My iPhone (FMI) has been disabled from the phone before sending it to iPremia. If FMI is on when iPremia receives the phone, the refund may be delayed. In addition, iPremia reserves the right to charge additional delivery costs and/or service costs from You. iPremia reserves the right to return the phone to You if you fail to turn off the FMI within one (1) month after iPremia contacting You. In this case, iPremia will send the device back to you and not refund the phone. If You fail to collect the phone, we will not take any further responsibility for the device.

8. Liability for defects

You have a statutory guarantee for the products You purchase. In case You detect faults in the products that existed at the time You received the products and are not caused by mishandling the products, You must inform iPremia about them as soon as possible after they have been detected. Notifying iPremia is to be done via email, telephone, the contact form in our Help Centre or the chat service on iPremia’s website. Upon notifying us and having received instructions on how to proceed, the faulty product is to be sent to us at the address and via the delivery service provider and manner specified in the instructions within a reasonable time.
If You receive a product that is not in accordance with the product specifications, please inform us within three (3) days of receiving the product.
iPremia reserves the right to verify the faults reported in the products and 3–5 business days must always be reserved for this process before any possible refund may take place.

9. iPremia Warranty™ 

iPremia provides a 12-month iPremia Warranty™ for all phones. Any detected faults covered by the iPremia Warranty™ will be repaired by iPremia. These warranty terms separately specify the cases in which the iPremia Warranty™ is void and those parts of a phone that are not covered by the iPremia Warranty™.

The period of validity for the iPremia Warranty™ is 12 months, starting from the purchasing date. The warranty period for the phone’s battery is limited to 12 months, starting from the purchasing date. You are obligated to familiarise Yourself with these warranty terms of the phone before taking the phone into use.

The following services are included in our warranty:

• Guaranteed fast repair service. Upon receiving the phone, we will begin the repair process within 24 hours.
• Replacement device. If we are unable to return the phone to its earlier condition, we will replace it with another unit of the same model and aesthetic condition. 
If it is determined that the phone’s fault has been caused by You, iPremia is not liable for it. Such causes include, for example, causing physical damage to the phone, using the phone contrary to its instructions, or other negligent actions. Especially, please note the following: 
• Normal wear and tear of the phone and battery are not covered by the iPremia Warranty™.
• The screen breaking or cracking is not covered by the iPremia Warranty™.
• Software faults are not covered by the iPremia Warranty™.
• Removing viruses or other malware from the phone is not covered by the iPremia Warranty™.
• Damage to the phone caused by failure to follow instructions and/or relating to improper or unusual use of the phone is not covered by the iPremia Warranty™. 
• Physically opening the phone will void the iPremia Warranty™.
• Damage to the phone during shipment due to Your negligence is not covered by the iPremia Warranty™. You are responsible for properly packing the phone for shipping.
• The iPremia Warranty™ is voided if the phone’s serial number or IMEI has been removed or otherwise made unreadable.
• Other indirect or purely financial damages caused by the breakage of the phone, such as the destruction or corruption of data files, are not covered by the iPremia Warranty™.
• The iPremia Warranty™ is voided if the phone’s glass/home button/camera/other features have broken due to, for example, improper and/or unusual use, such as the phone having been dropped or having hit something.
• The iPremia Warranty™ is voided if a phone bought from iPremia has been repaired by the customer themselves or a third party without the written consent of iPremia.
• The iPremia Warranty™ is voided if the phone is bent, has water damage, or if any features have broken due to improper use, such as the phone having been dropped or having hit something.
If You receive a replacement device, the iPremia Warranty™ continues to be valid from the date of the original purchase date. If You sell Your phone to a new owner within the warranty period, You are responsible for informing iPremia about the ownership change to ensure that the new owner is eligible for the iPremia Warranty™.

Warranty extensions are not transferable and are only applicable to You as the original purchaser.

iPremia reserves the right to charge 25€ for the delivery costs in cases where You were or should have been aware that the warranty is voided or Find My iPhone is on. In addition, iPremia reserves the right to request photos of the phone before You send it in for warranty repair. 
These warranty terms are applicable to the 3-year warranty extension as well. The 3-year warranty extension begins from the purchasing date. 

Repair process

To send Your phone to warranty repair, please fill in the warranty form. You are responsible for backing up the files on the phone before sending it in for repair. You are responsible for packing the phone in a careful and protective manner before sending it to iPremia. The phone is to be sent to us at the address and via the delivery service provider and manner specified in the instructions. You are responsible for the phone until it has been delivered to iPremia. If the phone is delivered and returned so that it is marked as fragile, meaning that the handling of the phone requires special measures, You are liable to pay for the incurred delivery costs. If You send the phone to us for warranty repair from another country that is outside of the EU, You are required to cover the total cost of shipment, including customs charges that may apply.
You are required to make sure that Find My iPhone has been disabled from the phone before sending it to iPremia. iPremia will not be able to repair the phone or offer a replacement device before Find My iPhone has been disabled. iPremia reserves the right to return the phone to You and charge the delivery costs, in cases where You were or should have been aware that the FMI feature is on and not turned off within one (1) month after contacting you. In this case, iPremia will send the device back to you and not begin the warranty repair process.  If You fail to collect the phone, we will not take any further responsibility for the device

The detected fault will be repaired by our repair service. If the availability of spare parts is poor, the parts are unreasonably expensive or the phone otherwise proves to not be worthy of repair, the phone in question will be replaced with another unit of the same model and condition. The aesthetic condition of the replacement phone will reflect the aesthetic condition of the phone that was sent to iPremia for warranty repair. iPremia’s warranty repairs take, on average, only 5 business days to complete, counted from the date of arrival to our facilities. In some cases, such as during public holidays or for other reasons, the repair process may take longer. In order for the phone to be repaired within a reasonable time, the quality of the phone, availability of spare parts, quality and extent of the fault or other special technical properties must also be taken into account. iPremia may agree to a price reduction or refund if repairing the fault is not worth it, the fault is minimal or if the phone cannot be repaired.
iPremia offers paid repair services in cases where the iPremia Warranty™ is expired or the warranty is voided. In these cases iPremia will offer a free fault diagnosis and an estimate of the cost of the repair. In cases where the iPremia Warranty™ is voided and a paid repair is done on the phone, the replaced parts of the phone have a 12-month iPremia Warranty™. You may request an official statement from iPremia on the specifics of the required repair for your insurance provider. The cost of this statement is €30. 

Do not send any accessories with the Phone when sending it to warranty repair. iPremia does not guarantee the return of accessories sent to our warranty service.

10. Limitation of liability

Nothing in these Terms shall exclude or limit iPremia’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
Products are sold as they are. iPremia is not liable for any indirect costs which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the products or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity, strikes, epidemics or quarantine. iPremia’s maximum liability to You for any loss or damage arising in connection with Your order on iPremia’s website shall be limited to the total price of Your order. The characteristics of the products are described on the product page in the condition category. By selecting the condition of the product you expressly accept the described characteristics

The product liability for defects is limited to the possible refund of the purchase price of the product minus the benefits received.
iPremia does not provide original purchase receipts from the original owner of the phone and is not liable to do so. 

Certain functions or services available on the phones sold by iPremia may require opening an Apple user account (including setting up an Apple ID user and password). You are responsible for all activity occurring on Your account and securing Your account information, including Your password. You are forbidden at all times to use someone else’s Apple ID, password or account without the permission and agreement of the account holder. iPremia cannot and will not take any liability for the loss or damage that is caused by neglecting these responsibilities. iPremia is not liable for forgotten Apple IDs or passwords. In cases where iPremia cannot access the phone in order to repair it or issue You a refund due to a forgotten Apple ID or password, iPremia will return the phone to You.
If there are any unforeseen stock issues for reasons beyond control, iPremia reserves the right to cancel the sale. In this case You will receive a full refund for your order

11. Changes to the Terms & Conditions

We reserve the right to amend these Terms from time to time without prior notice to You. The version of the Terms that will apply to Your order will be those on iPremia’s website at the time You place Your order.

12. Applicable law and dispute resolution

These Terms are governed by the laws of Czech Republic. In case of complaints, please contact iPremia at info@ipremia.eu or +420 778 501996. If You are not satisfied with iPremia’s resolution You can file a complaint in the European Union’s online dispute resolution portal.

13.Contact details

iPremia Group CZ a.s. 
Rohacova 188/37 
13000 Prague, Czech Republic
Business ID: 27092232
Email: info@ipremia.eu
Phone: +420 778 501996